Security Alarm Service Technician

Full-Time Position · Dallas-Fort Worth

Position Details


Security Alarm Service Technician


Dallas-Fort Worth Metroplex, North Texas

Summary of Position

As a Security Alarm Service Technician, you will be the expert on security alarm systems for home and business customers.  You will be providing the highest level of service and customer support that has become the cornerstone of Sentinel the Alarm Company for more than 50 years.

Your Benefits

  • Competitive compensation of $50,000-$70,000/year
  • Comprehensive health, dental, vision insurance package
  • Company vehicle, computer, and phone
  • Paid training and certifications
  • Paid time off
  • Service and repair of security alarm hardware and software, including low voltage burglar alarm systems, fire alarm systems, IP and analog video cameras, card access control, intercom, and smart home and business automation products.
  • Install and test security alarm products, hardware, and software and provide instructions to customers on the proper use of their product.
  • Install security alarm systems, fire alarm systems, setup monitoring service accounts, and provide customer demonstration and instruction on the proper use of their product.
  • Test and troubleshoot all systems hardware, software, wired and wireless networks.
  • Fix defective or broken products to replace faulty or worn-out parts.
  • Answer telephone inquiries and assist clients.
  • Use diagnostic tools to identify issues and evaluate the available information.
  • Promote the company’s brand, products, and services.
  • Maintain your technical and mechanical skills.
  • As a Security Alarm Service Technician, you must be able to work independently while effectively using your expertise in security alarm systems
  • The ability to diagnose and solve problems based on customers’ non-technical descriptions
  • Strong working knowledge of equipment and tools used in the industry
  • Managing overtime on service calls with patience and not rushing the job
  • Physical fitness to lift heavy equipment, work in confined spaces, and bend frequently
  • Excellent customer service and written and verbal communication skills
  • A team player capable of working cooperatively with others to achieve company goals
  • Minimum 3 years’ experience installing and servicing security and fire alarm systems
  • Technical certifications in the security industry a plus
  • A high school diploma or GED
  • A valid Texas fire alarm license FAL
  • A valid Texas driver’s license and clean driving record
  • A clean criminal record and a clean drug history with ability to pass Texas mandatory background and drug screening


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About Us

For more than 50 years, Sentinel the Alarm Company has provided high quality security technology, local 24/7 monitoring services, and peace-of-mind to thousands of happy customers, proving that we truly deliver on our promise of ‘Your Security is Our Priority’.

We offer integrated security technology solutions to help our customers mitigate risk and manage and protect people and property. We provide integrated smart technology solutions for burglar alarm, fire alarm, IP video surveillance, CCTV, electronic access control, audio and video intercom, monitoring services, and Security-as-a-Service (SaaS) to enable our customers to leverage the best in technology to achieve the fastest return on their investment.